Etiquette and Manners

Personal Presentation

• Creating Personal Presence
  • Proper posture
• Stance
• Proper use of a chair
• Eye contact

Developing Interpersonal Skills

• Greetings
  • Proper introductions
• Shaking hands
• Rules of conversation
• Cutting in on a conversation
• Excusing yourself from a conversation
• Taking a guests coat off and putting it on

• The Art of Conversation
  • Rules of conversation
• General conversation
• Different types of conversation
• Opening topics of conversation
• Directing conversation
• Conversation at small or large functions
• If silence, then what
• Compliments, giving and receiving

• Networking
• Principles of networking
• How to build a network
• Different types of networks
• Practical tips and techniques of networking
• Working a room
• Business card etiquette
• Telephone etiquette
• Maintaining your network

Social Skills

• Restaurant Savvy
  • Selecting a restaurant
• Establishing yourself with a restaurant
• Types of table service
• Seating your guests
• Consuming alcoholic beverages
• Non-alcoholic beverage options
• Ordering from a menu
• Ordering from a wine list
• Paying the bill
• Tipping for services 

• Table Manners (Continental style)
  • Understanding table settings
  • Proper use of silverware
• Proper use of cutlery
• Proper use of stemware
• Proper use of napkins
• Proper way to eat different foods
• Conversation at the table
• The wine ritual
• Dealing with accidents
• Pacing the meal

• Party Etiquette
• Receiving and responding to invitations
• Arriving at a party
• Greeting your guests
• Role of a host or hostess at a party
• Roles of a guest at a party
• Proper seating
• Proposing a toast
• Dealing with a difficult guest
• Departures from a party