Bourdage Consulting offers a wide range of options for owners and managers who want
to create or improve the performance of their establishment and their efficiency and level
of service. Our comprehensive in-depth performance evaluation, customized training
programs, and side-by-side support results in the creation of an exceptional service
encounter that rewards your establishment with strong sales, repeat customers and
positive word-of-mouth.

• Preparing Management and Employees
  • Consultation/Needs Assessment With Restaurant Management
    • Determine management objectives
    • Review the existing service strategy
    • Align the restaurant's unique characteristics with the service strategy
    • Refine the service style to meet management objectives
• Operational Audits/Analysis
  • Analyze your restaurant operations for areas of opportunity
  • Evaluate the existing menu and wine list
  • Refine existing service strategies
  • Evaluate staff competency
  • Create and implement new service strategies
  • Refine overall image
• Restaurant Service Training
  • Understanding Table Settings
    • Proper placement of silverware
    • Proper placement of napkins and linens
    • Proper placement of stemware
    • Proper use of centerpieces
• Host/Hostess or Maître d' Training
  • Booking reservations
  • Special needs and arrangements for quests
  • Greeting and seating your guests
  • The first approach
  • The introduction
  • Presenting menus
  • Balancing the flow in the room; setting the pace
  • Working with and leading the staff
  • Coordinating with the chef and kitchen staff
• Types of Table Service
  • Evaluate table service strategies
  • Select a proper style of service to match strategy
  • Service patterns in dining room
  • Events; formal and informal
• General Rules and Procedures for Serving
  • Understanding the principles of fine service
  • Preparing your service area
  • Approaching the table
  • Addressing guests
  • Serving water and ice
  • Taking a food order
  • Carrying trays
  • Handling china and glassware
  • Handling flatware
  • Serving food
  • Tea and coffee service
  • How to move around a table
  • Serving and clearing a table
  • Bussing tables
  • Accidents and how to handle them
  • How to observe a table of guests and maintain quests needs
• Setting a Table
  • Table plans
  • Formal table setting
  • Formal buffet
  • Table linens
  • Silverware
  • Stemware
  • China
  • Floral arrangements
  • Candles and lighting
• Serving Beverages
• Proper service of cocktails
• Which glasses go with what drinks
• Proper use of the cocktail tray
• Proper Wine Service
• Taking the wine order
• Presenting the bottle of wine at the table
• Opening a bottle
• Proper stemware
• Proper pouring of wine
• Proper temperature of wine

Luxury hoteliers looking to differentiate their property while also raising the bar on guest services are increasingly turning to Butlers. While many hotels are competing with amenities, those properties with butler service are delivering the ultimate in pampering – which helps to achieve the quintessential guest experience. If you have chosen to staff Butlers, we provide training for dedicated individuals in becoming professionals in the art of British style butler service. For those properties not electing to offer butler service but looking to create a service advantage in their marketplace, we can customize a program using the basic concepts of British style butler service to train your staff. We recognize that exceptional service is in the hands of each and every employee and our custom program is designed to train every level of employee to be a cut above.

• Butler Presentation
  • Attire
  • Communication and conduct
  • Attention to detail
  • Pampering guests
  • How to be discrete
  • How to deal with difficult guests
• Butler Systems
  • Duties
  • Butler’s pantry
  • Record keeping
  • Using checklists
  • Internal travel patterns
  • Supply sources
  • Butler’s network
  • Security and safety
• Butler Valet Service
  • Brushing clothes
  • Ironing clothes
  • Packing and unpacking a suitcase
  • Polishing shoes
  • Stain removal
  • Laying out the days clothing
• British Style Butler Service
  • Sideboard service
  • Breakfast in bed
  • Afternoon tea service
  • Serving cigars
  • Butler tray service